# Awe Inspired > Awe Inspired knowledge base – help articles and documentation. ## My Order - [How do I check the status of my order?](https://aweinspired.kustomer.help/en_us/check-order-status-HJa9RlOCbl.md): Summary Track your order from the link in your shipping confirmation email or under Account Orders on aweinspiredcom Most orders ship within about a wee - [I need to change or cancel my order](https://aweinspired.kustomer.help/en_us/change-or-cancel-order-ry0FwReJGg.md): Summary If your order hasnt been fulfilled yet we can usually change or cancel it Submit a request through our contact form as quickly as possible with - [I was charged incorrectly](https://aweinspired.kustomer.help/en_us/incorrect-charge-on-order-BJV6DkDwbx.md): Summary If something on your order looks off submit a request through our contact form with your order number what you expected vs what was charged an - [I have a question about my discount or promo code](https://aweinspired.kustomer.help/en_us/discount-and-promo-codes-SkfHrWdCZl.md): - [I entered the wrong address or details](https://aweinspired.kustomer.help/en_us/update-shipping-address-Byv5KWO0l.md): Summary Please review your address before placing your order changes are easiest before checkout If your order hasnt shipped yet we can still update the ## Shipping & Delivery - [My order hasn't arrived yet](https://aweinspired.kustomer.help/en_us/order-not-arrived-r1XFdNWyMg.md): Summary Most missing packages are still in transit Check your tracking link first carriers occasionally pause on scans for a day or two If your package - [My package says delivered but I didn't receive it](https://aweinspired.kustomer.help/en_us/package-marked-delivered-not-received-S1coO4ZyGe.md): Summary Before reaching out please check with neighbors household members your building reception or mailroom and any safe delivery spots most missing - [My tracking isn't updating](https://aweinspired.kustomer.help/en_us/tracking-not-updating-SJ35dVWyGx.md): Summary A tracking number is created when we print the label but the carrier doesnt scan the package until they pick it up usually within 24 hours of your - [My order was damaged in transit](https://aweinspired.kustomer.help/en_us/order-damaged-in-transit-ryu0OVWJGg.md): My order was damaged in transit Summary If your piece arrived damaged take 23 photos right away damage packaging shipping label and report it within - [Shipping times and options](https://aweinspired.kustomer.help/en_us/shipping-times-and-options-SypyY4WJze.md): Summary Most orders ship within about a week During sale periods this can take longer Free standard shipping on US orders of 200 subtotal postdisc - [I didn’t receive my order confirmation](https://aweinspired.kustomer.help/en_us/i-didnt-receive-my-order-confirmation-B1c2wTIVfg.md): I didnt receive my order confirmation ## Goddess Circle Membership - [I have a question about joining Goddess Circle](https://aweinspired.kustomer.help/en_us/join-goddess-circle-B1aG3LWJfe.md): What Goddess Circle includes, how it works, and how to become a member. - [Goddess Circle benefits and credits](https://aweinspired.kustomer.help/en_us/goddess-circle-benefits-and-credits-BJuT08Wyfx.md): How to access and use your member benefits, monthly credits, and exclusive perks. - [Goddess Circle: how to pause, skip, or cancel your membership](https://aweinspired.kustomer.help/en_us/cancel-or-pause-membership-HkYSgwW1Me.md): Step-by-step instructions for pausing or canceling your Goddess Circle membership. - [Why was I charged for a Goddess Circle membership?](https://aweinspired.kustomer.help/en_us/unexpected-membership-charge-B1J2WwWJzx.md): What to do if you see an unexpected Goddess Circle charge and how to understand or reverse it. - [Goddess Circle: renewal and billing](https://aweinspired.kustomer.help/en_us/membership-renewal-and-billing-H1LkmDZJfl.md): How renewals work, when you're billed, and how to update your payment details. ## Product Quality & Issues - [I received the wrong item — what do I do?](https://aweinspired.kustomer.help/en_us/received-wrong-item-r1tWJIbkGx.md): What to do if the piece in your package doesn't match what you ordered. - [My item arrived damaged or defective](https://aweinspired.kustomer.help/en_us/damaged-or-defective-item-S1GuJLbkzl.md): How to report a damaged or defective item and what we need to make it right. - [Something is missing from my order](https://aweinspired.kustomer.help/en_us/missing-item-from-order-B161IbyGx.md): Steps to take when your package arrived without one or more items you ordered. - [My jewelry broke or has a quality concern — what’s covered?](https://aweinspired.kustomer.help/en_us/jewelry-quality-concern-rynx81Gx.md): Our approach to breakage and quality issues, including how to submit a request for review. - [Caring for your Awe jewelry](https://aweinspired.kustomer.help/en_us/caring-for-your-awe-jewelry-S1M_tu4_fg.md): Your Awe pieces are made to last and a little regular care keeps them looking their best This guide covers everyday habits cleaning at home care for each me ## Returns & Exchanges - [I'd like to start a return](https://aweinspired.kustomer.help/en_us/start-a-return-SyAYVWkGl.md): Summary Start your return at claimsaweinspiredcom Youll need your order number and the email used at checkout Well email you a prepaid return label - [I'd like to exchange for a different item](https://aweinspired.kustomer.help/en_us/start-an-exchange-HJlQtVbkzl.md): Summary The fastest way to know when a soldout piece returns is to sign up for restock notifications directly on the product page youll get an email the m - [How do I check the status of my return or refund?](https://aweinspired.kustomer.help/en_us/return-and-refund-status-rkiKrbkfg.md): How do I check the status of my return or refund Summary Check the carrier tracking on your return label first Once your package is delivered to our ware - [What is your return policy?](https://aweinspired.kustomer.help/en_us/return-policy-r1Kb9rZ1ze.md): What is your return policy Summary You have 14 days from delivery to return or exchange your piece for free Items must be in new unworn condition with a - [My return label won’t generate or print](https://aweinspired.kustomer.help/en_us/my-return-label-wont-generate-or-print-BJdYIaU4Gg.md): Summary When you submit a return at claimsaweinspiredcom a free prepaid label is emailed to you If it didnt arrive or wont open its usually in spam or ## Shopping Help - [I need help choosing a piece](https://aweinspired.kustomer.help/en_us/help-choosing-a-piece-SkSXqSZkzx.md): Summary Three good places to start take our Goddess Quiz on the site to discover which Goddess speaks to your story follow aweinspired on Instagram for ins - [I have a question about product details or materials](https://aweinspired.kustomer.help/en_us/product-details-and-materials-rJzjcHW1Ml.md): Summary Each product page on aweinspiredcom lists materials dimensions chain length and meaning Most pieces are crafted in 14k gold vermeil 14k solid go - [I'm looking for something that's sold out](https://aweinspired.kustomer.help/en_us/sold-out-and-restocks-B1PRcHW1Ge.md): Summary The fastest way to know when a soldout piece returns is to sign up for restock notifications directly on the product page youll get an email the m - [Do you offer custom or personalized pieces?](https://aweinspired.kustomer.help/en_us/custom-and-personalized-pieces-BJUbnHZJzg.md): Summary We dont offer custom bespoke or engraved pieces The only option for personalization is our Special Order program pieces crafted specifically f - [I have a gift or gifting question](https://aweinspired.kustomer.help/en_us/gifting-questions-BkMEnSZJMx.md): Summary Awe pieces are made to be gifted Necklaces arrive in our signature Goddess Box other pieces come on a velvet pad in an embossed velvet pouch You ca - [What materials are Awe pieces made from?](https://aweinspired.kustomer.help/en_us/materials-and-metals-B1WPnSZkfx.md): Summary Awe pieces are demifine and fine jewelry crafted in 14k gold vermeil 14k solid gold bonded to a 925 sterling silver base 925 sterling silver rhod - [How do I care for my Awe jewelry?](https://aweinspired.kustomer.help/en_us/jewelry-care-guide-S1vzTS1Me.md): Summary Awe pieces are made to last with proper care Remove your jewelry before bathing swimming or working out and avoid contact with perfume lotion sa - [How do I pick the right chain length?](https://aweinspired.kustomer.help/en_us/chain-length-guide-SJn4arJMx.md): Summary Chain length determines where your piece sits on your body Awe chains come in 14 16 18 20 and 22 lengths with longer options 36 for lay - [How do I layer Awe pieces?](https://aweinspired.kustomer.help/en_us/how-to-layer-jewelry-H1WPpHb1fe.md): Summary Awe is designed to be layered The idea is to build a personal stack an Inner Goddess close to the heart an Outer Goddess thats how you show up in - [What's a collector link and how do I use it?](https://aweinspired.kustomer.help/en_us/collector-link-guide-HymF6rJzg.md): Summary A collector link is a small springhinged ring that lets you wear multiple charms or Goddess pendants on a single chain Open it slide your charms on - [Which chains work with which charms?](https://aweinspired.kustomer.help/en_us/chain-and-charm-compatibility-SkaoaSZJMg.md): Summary Most Awe charms slide directly onto our pendant chains through the bail at the top of the charm For chains that dont accommodate the bail directly - [What types of earrings does Awe offer?](https://aweinspired.kustomer.help/en_us/earring-styles-and-types-HkFaprbyze.md): Summary Awe earrings come in five main styles pushback studs latchback hoops hinged huggies ear cuffs and ear swags The right one depends on the look y - [Are Awe gemstones real and ethically sourced?](https://aweinspired.kustomer.help/en_us/gemstones-and-ethical-sourcing-B1Wx0HZ1Mx.md): Summary Yes Every diamond and gemstone in an Awe piece is genuine and ethically sourced We require our suppliers to follow the Kimberley Process and the Wor - [Can I add an item to my order?](https://aweinspired.kustomer.help/en_us/can-i-add-an-item-to-my-order-HJbyEaLEMx.md): Summary Once an order is placed we can only edit it if it hasnt been processed yet and no shipping label has been printed If we can still catch it adding a - [Price adjustments after purchase](https://aweinspired.kustomer.help/en_us/price-adjustments-after-purchase-ryVOPp84Gx.md): Summary If a piece you bought goes on sale within 14 days of your order you can request a price adjustment for the difference Adjustments are issued as stor - [Restocks, back-in-stock alerts, and discontinued pieces](https://aweinspired.kustomer.help/en_us/restocks-back-in-stock-alerts-and-discontinued-pieces-S14X_TINzx.md): Summary If a piece is sold out you can usually join the waitlist right on its product page to be notified when its back Some pieces are limited editions an ## My Account - [I'm having trouble logging in](https://aweinspired.kustomer.help/en_us/login-help-rJzvKI1Gx.md): Troubleshoot login issues, reset your password, and recover access to your account. - [I want to unsubscribe from emails or texts](https://aweinspired.kustomer.help/en_us/unsubscribe-emails-and-texts-rkMU5IZkzl.md): How to manage or stop our marketing emails and SMS messages. - [I have a privacy or data question](https://aweinspired.kustomer.help/en_us/privacy-and-data-questions-B1wmi8WJGe.md): How we handle your data, your privacy rights, and how to make a privacy request.